Policies & Guarantees
How We Pack
Clear Solutions has made an environmentally friendly change to our packing by using more renewable materials and less plastic when possible. You will find some of our acrylic has a protective coating with a "please peel" label on it. In the past we had peeled this coating off before wrapping in a plastic bag and sending the acrylic to customers, now we skip the peeling and thus the necessity for the additional bag.
We guarantee our products against breakage for one year. Simply return (prepaid) any product that breaks within a year of purchase and we will repair or replace it at no charge.
Prices are net. Prices and specifications are subject to change without notice. Clear Solutions is able to offer wholesale prices to all of our customers because we manufacture nearly all of our products in our New Hampshire facility. Because our prices are so low, we do not offer coupons or seasonal sales.
Purchases of 100 or more items or of at least $1,000 (going to the same location) are eligible for a 10% discount. To receive this discount, you must place your order by phone or e-mail.
Goods returned prepaid will be accepted for credit under the following conditions: the return was made with prior authorization (Please call our customer service at 800-257-4550 or email email@example.com within 60 days of purchase and the products are re-saleable). There is a 15% restocking charge. Merchandise returned as "defective" is subject to inspection before the claim can be allowed. Returns after 60 days from shipment cannot be accepted. (Please call our customer service at 800-257-4550.)
Shortage or Damage
When you receive your order, inspect it for any shortage or damage. If you discover either of these, notify the delivering Freight Carrier and us, at once, and file a claim promptly. Any delay may cause a loss. Our responsibility for delivery of goods ends when we have a signed Bill of Lading by Our Transport Agent. We cannot honor shortage or shipping damage claims beyond 7 days after delivery.
Terms & Credit
All orders must be prepaid, or paid by American Express, MasterCard, Visa, or Discover. Public institutions such as colleges, libraries, and museums please contact us by fax or phone for other arrangements.
Orders within the 48 states are shipped by UPS, USPS, or Fedex Ground for best service and economy. Normal UPS rates apply based on weight, size of carton, and your location. All shipments are FOB Hinsdale, NH.
For shipments to other areas (Alaska, Hawaii, Canada, the Caribbean, and other International) contact us by phone (800-257-4550) or email (firstname.lastname@example.org) to place your order. We have experience shipping worldwide.
Please add a comment to your order if your need is urgent.
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information, and the page(s) you visited. We will not sell your personally identifiable information to anyone.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit cards numbers, name, and address so that it cannot be read over the internet.
PLEASE READ: Home Use
Hardware is not included with our shelving.
This is because the correct hardware to mount your shelf will be determined by the kind of wall you will be hanging it on. Please consult your local contractor or hardware store for information on what hardware is right for you.
Keep cleaning chemicals and fragrances away from acrylic shelving.
The chemicals in plug-in fragrances and cleaning products may interact with the acrylic and degrade and weaken it, causing the shelves to crack. For this reason, acrylic shelves are not recommended for bathrooms. We recommend a dry lint-free cloth to dust your acrylic, or use our acrylic cleaner.
Hang shelves out of children's reach.
Sometimes children are not gentle, shelves that are within their reach might be pulled, and if a child pulls hard enough a shelf could break. Keep your kids (and your shelves) safe!
Use your shelf without alterations.
Unless you have a special drill for acrylic, adding a hole can actually weaken the material and cause it to crack. If you have a specific need, call us - we make items to order!